Delivery & Returns

Water Feature delivrys & Returns

Delivery is free to mainland UK For Water feature orders over £650, but Northern Ireland, Scottish Highlands, and remote areas may incur additional charges. If you live Northern Ireland, Scottish Highlands or a remote areas Please get in touch before payment & we can give you a delivery charge quote. Orders for water features are processed at the end of each business day; weekend orders will be processed the next business day and dispatched for next-day delivery. You must be available to receive, inspect, and sign for your order, If you would like delivery on a specific day please get i touch or add to the order notes. Large items will arrive on a pallet and delivery will be curbside—pallet trucks may not handle loose gravel.

Inspect parcels upon arrival for damage; photographic evidence is required for claims. Under the Consumer Rights Act 2015, customers can reject unsatisfactory goods within 30 days for a full refund. Return shipping for faulty items is covered; if an item arrived damaged or incorrect, we will refund return costs. Contact us within 24 hours of receipt for returns. For suspected faults, call our helpline at 07713152756 to diagnose the issue. We may request returns for evaluation based on product condition and the manufacturer's policy. Please note, non-stock items cannot be returned unless defective.

Delivery FAQs

How Much does it cost?
Orders £50 and above are free delivery and a delivery charge of £3.99 is applied to single orders under that.

Care packages are free delivery!

How long does it take?
Orders are processed and sent out within 24 hours, this may be longer if the order is placed on a sunday or bank holiday. We send most of our orders through Royal Mail so unfortunately we cannot guarantee delivery times. Care packages are sent out on the first of the month (or next working day) unless otherwise specified by the customer.

Are there any Surcharges for non-mainland UK addresses?
Yes, as our couriers charge us more to send items to certain more remote areas (including Northern Ireland, the Isle of Man, the Scilly and Channel Islands, and certain parts of Scotland, such as the Highlands) so there is a small additional cost for delivery to these areas. Areas of the UK with an additional charge include: AB30-56, IV, HS, KA27-28, KW, PA20-49, PA60-78, PH17-26, PH30-50, ZE, IM, BT and TR21-25.

What happens if I place an order on a sunday or bank holiday?
The order is immediately processed and sent the next working day.

What if I haven't had my delivery?
We would recommend checking your emails/text message service from the courier. There should be a link for you to locate where the parcel is and if there have been any delays. If the tracking doesn’t work or is unclear then please contact our team.

Can I choose what time of day it arrives?
Unfortunately parcels sent out via Royal Mail cannot give an ETA.

Can I get it sent to a different address than my home?
Yes, simply edit the delivery address when placing the order.

Can I change my address whilst in transit?
Unfortunately Royal Mail deliveries do not have this option. It may be possible if you have ordered a large item that is being sent by a different courier but you would need to contact them directly.

How do I track my order?
Contact us and we’ll find it for you.

Can you send orders to other countries?
Yes but each country will come with its own surcharge, contact us and we’ll let you know what they are. Care packages cannot be set up for non-UK deliveries